Privacy Policy

Effective Date:28-12-2024

Last Updated: 28-12-2024

Taxi Sampark ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our Services:

• Personal Information: Name, phone number, email address, profile photo, payment information, and government-issued IDs (if required).
• Booking and Location Information: Pickup and drop-off locations, GPS location, and booking history.
• Device and Usage Information: Device type, IP address, app usage, and crash reports.
• Communication Information: Messages or feedback and call or text interactions with drivers.

2. How We Use Your Information

We use the information collected for the following purposes:

• To Provide the Service: Process bookings, payments, and ride-related requests.
• Safety and Security: Verify identity and prevent fraud.
• Improvement and Analytics: Enhance app performance and develop new features.
• Communication: Notify you about bookings, cancellations, or promotions.
• Legal and Compliance: Comply with legal obligations and resolve disputes.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Drivers: Share basic details like name, pickup location, and contact number.
• With Service Providers: Third-party vendors for payment processing, analytics, or customer support.
• For Legal Reasons: When required by law or to protect rights and safety.
• With Your Consent: If you give explicit permission for specific purposes.

4. Data Retention

We retain your personal data for as long as necessary to provide the Services and fulfill the purposes outlined in this policy. In some cases, we may retain data to comply with legal obligations, resolve disputes, or enforce our terms.

5. Your Privacy Rights

You may have the following rights depending on your jurisdiction:

• Access and correct your personal information.
• Request deletion of your personal data.
• Opt-out of receiving promotional communications.
• Withdraw consent where processing is based on your explicit agreement.

To exercise these rights, contact us at mohdaagaj01@gmail.com.

6. Security

We implement measures to protect your data from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we recommend safeguarding your account credentials.

7. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing any information.

8. Children’s Privacy

We do not knowingly collect information from children under 13 years old. If we become aware that a child has provided personal data, we will delete it promptly.

9. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

Taxi Sampark
G- 9/14, Sangam Vihar, New Delhi 110080
Email: mohdaagaj01@gmail.com
Phone: +91 7289970731

11. Governing Law

This Privacy Policy is governed by the laws of [Insert Jurisdiction], without regard to conflict of laws principles.